FREQUENTLY ASKED QUESTIONS

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If your store is an approved member of our Direct Sales program, you will receive a weekly email with a list of available products.

  1. Select "Place a Direct Sales Order" on the WPN Resources page. (Bookmark this page.)
  2. Sign in with your Wizards Account.
  3. Select "WPN Organizer/Retailer," then "Place a Direct Sales Order." In the "Question" field, enter the product and quantities you wish to order.

You will receive an email to confirm your order.

Start displaying sealed product (online and in your store) whenever you see fit.

Display opened product (online and in your store) only after the entire set has been revealed on Magic.Wizards.com or Gatherer.Wizards.com, and only with the sale date displayed clearly near the product.

At your discretion, issue Friday Night Magic promo cards equal to the number you received for that week (Core: 4 per week; Advanced: 8 per week; Advanced Plus: 16 per week).

You must be a store owner or manager to add or remove organizers.

To Remove a Store Contact or Organizer:

Contact your local Wizards of the Coast office and make a request to remove an individual from your store's contact list.

To Add a Store Contact or Organizer:

 

  1. Go to WPN.Wizards.com/My-Store and click "Add a Tournament Organizer" (TO).
  2. Fill out the form. The new TO will receive an email with instructions.
  3. After the TO has completed the instructions, your Retail Support representative will contact you to confirm your new organizer.

 

The best way to increase your allocation for future sets is to use 100% of the product allocated to you in sanctioned Prerelease events.

Those packs belong to your players, so they're free to use them as they choose. However, Booster Drafts can only be sanctioned after the official launch date.

Before the official launch date, Prerelease packs are solely for use in sanctioned Prerelease events.

After the official launch date, Prerelease packs may be used or sold at your discretion.

Some stores are offered additional product, in case they feel their allocation won't cover demand. For each 20 Prerelease packs of growth product ordered, stores must order one additional booster box to use as prizes (the additional booster boxes are purchased at the store's expense).

This depends on the number of players in the event. Consult Appendix E from this document or let Wizards Event Reporter calculate this for you automatically.

Judges aren't required for Game Day. But, like any event, having a judge on hand can drastically improve the quality.

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WPN Policies

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Regulations for the online sale of products often vary depending on where your store is located.

Please contact your local Wizards of the Coast office to discuss whether online product sales are allowed in your area.

Please contact your local Wizards of the Coast office to discuss whether an online-only store is an option in your region.

Product ordering for online-only stores is not supported in some regions such as North America.

Requirements for purchasing Wizards of the Coast products vary by region.

We typically require a permanent, physical retail location in a commercial or retail district; however, you are welcome to contact your local Wizards of the Coast office or contact one of our Authorized Distributors to discuss ordering products for your business.

Direct purchasing from Wizards of the Coast is available in some regions. If we offer your region this service then our contact information will appear on our list of Authorized Distributors. Direct purchasing requires an application process and additional requirements may apply.

If you are interested in applying to buy directly from Wizards of the Coast, please contact your local Wizards of the Coast office for more information.

Delinquency rate measures whether your store is reporting your events on time.

  1. Events become delinquent if they are not reported within a certain time after they are held:
    • 7 days for most events.
    • 48 hours for some premier play events like Grand Prix Trials.
  2. Delinquency rate represents the number of delinquent events divided by the number of past events (calculated over a rolling 12 month period). Cancelled events are not included.
    • A low delinquency rate is required for Core and Advanced level in the WPN.
    • A high delinquency rate can also affect your ability to schedule particular WPN programs.

Report your events right away to keep your delinquency rate low!

For help reporting an event, please contact your local Wizards of the Coast office.

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Direct Sales

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WPN Sign Ups

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Each of our WPN levels (Gateway, Core, and Advanced) has different benefits and requirements.

  • Stores start as Gateway level in the WPN and can begin hosting events and participating in select WPN programs right away.
  • Core level store receive access to additional programs like Friday Night Magic and Magic Prerelease.
  • Advanced level stores get benefits like Magic premier play events!

Looking to gain access to Core and Advanced level benefits? Running and reporting more events and building your player community will help your store reach higher levels in the WPN and gain access to additional programs!

Find more ways to grow and advance in the WPN here.

To find your store's WPN level:

  • Launch WER.
  • Log in with your DCI number and password. On the main screen, under the "Organization" drop-down menu, your store's current WPN level will appear next to your store name.
  • If you are associated with multiple stores, you can click on the "Organization" drop-down menu to view the names and WPN levels of your other stores!

Alternatively, you can find your store's WPN level online:

  • Visit https://webapp.wizards.com/.
  • Log in with your DCI number and password.
  • Your store's WPN level will be displayed in the "Affiliations" box below the image of your DCI card.

Interested in achieving a new level in the WPN? Check out the benefits and requirements for each WPN level here.

For ideas on how to take your business to the next level, please contact your local Wizards of the Coast office.

A Wizards Play Network (WPN) retail location is a public retail location that offers Wizards of the Coast products for sale to customers and has enrolled in the WPN. These locations are eligible to host Wizards of the Coast organized play events and can participate in WPN programs.

Sign up for the Wizards Play Network!

Looking for an existing WPN retail location near you? Visit our Store & Event Locator.

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Store Information Changes

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Judges

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Need help finding a judge or have questions about the Judge Program? Regional Coordinators are your best resource. Regional Coordinators are available around the world to help with all aspects of the Judge Program and organized play.

To find the Regional Coordinator in your area, contact your local Wizards of the Coast office.

Find out more information about the Judge Program.

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Friday Night Magic

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Prerelease

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Game Day

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Premier Play (PPTQs, GPTs, etc.)

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Pro Tour Qualifiers (PTQs) are the highest level of in-store play available in the Wizards Play Network. This level of play can help establish your store as a destination for competitive Magic play.

Events are offered by invitation to select Advanced level WPN store locations and winners of PTQ events earn a travel award and an invitation to the associated Pro Tour from Wizards of the Coast.

Interested in hosting a Pro Tour Qualifier at your store? We recommend taking these steps:

  1. Start by running Grand Prix Trial events:
    • Available to all Advanced level WPN retail locations.
    • Learn how to get started with Grand Prix Trials.
  2. Review the additional requirements to host a Pro Tour Qualifier.

Interested in reaching Advanced level in the WPN? Review the WPN level requirements to learn how!

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D&D

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Wizards Event Reporter (WER)

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Note: Friday Night Magic is exclusive to Core Level and above stores.

Didn't work? Contact your local support office.

An event is "returned" when the results contain an error. Common examples include: events begun on the wrong date, uploaded with the wrong number of rounds, or ended too long after they began.

If you have a returned event, contact your local support office for assistance. Note, however, that not all returned events can be corrected.

If you have the event results, enter them and upload the event. If your upload is unsuccessful, contact your local support office.

If you do not have the results of a delinquent event, simply cancel the event.

  1. Make sure you're logged into WER.
  2. Make sure you're connected to the internet.
  3. Confirm that WER is online. (Downtimes are announced at WPN.Wizards.com).
  4. Confirm that your computer's security features are not interfering. (Consult a specialist for further assistance.)
  5. Contact your local support office.

Direct them to accounts.wizards.com to create a DCI account using a PC or smartphone.

If they can't get online, or they're under 13 years old, issue a temporary DCI card and use the number on that card to enter them into WER. They can activate their DCI account online at a later time.

You'll use your Wizards Account to log into Wizards Event Reporter (WER). To reset your Wizards Account password, go to Accounts.Wizards.com, click "Log In," then "Forgot Password." Enter your Wizards Account Login, not your email address.

If you don't have a Wizards Account, follow these instructions to get one.

If a delinquent event doesn’t have results and you don’t have records of the results, cancel the event. This will resolve the delinquent event.

If a delinquent event doesn’t have results, but you have records of the results, contact your local Wizards of the Coast office.

If your delinquent event has results, but they couldn’t be uploaded, contact your local Wizards of the Coast office.

Resolved events won’t impact your delinquency rate. 

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Wizards Account System

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Players can use any device with Internet access. Players must be able to access their email accounts and follow the instructions provided in order to complete their account activation. Players have seven days to respond to the email confirmation that will activate their account.

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