Dec 18, 2015

Retail Support Changes

Including new hours, and a new way to place direct sales orders

Dec 18, 2015

Retail Support Changes

Including new hours, and a new way to place direct sales orders

We've streamlined our Retail Support process in order to assist WPN retailers with better speed and efficiency.

Effective immediately, you'll now be able to: 

Reach Retail Support Reps Directly

If you call (800) 564-1636, you'll reach a Retail Support representative, rather than route your questions through Game Support first.

Get Help from Any Rep

In order to reduce callback and hold times, reps will no longer be restricted to specific regions. Instead, any available Retail Support rep can help you with all questions and concerns.

Place Direct Sales Orders with Retail Support

When you place a Direct Sales order by phone, you'll be speaking to a Retail Support rep. You can ask all your WPN questions and place your order on the same phone call. You may also still place orders via email

Contact Us from 9AM to 5PM

Retail support reps will be available from 9am to 5pm (Pacific time), 7 days a week.

These changes are effective immediately (North America only). Please contact Retail Support if you have any questions.

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